Because flowers are perishable products, our return policy is limited.

1. Freshness Guarantee

We guarantee that all floral arrangements are prepared fresh and delivered in good condition.

2. Eligible Refunds or Replacements

Refunds or replacements may be offered if:

  • The flowers arrive damaged
  • The order is incorrect
  • The product is significantly different from the description

Customers must report issues within 24 hours of delivery.

Photos may be required to verify claims.

3. Non-Refundable Situations

Refunds will generally not be issued if:

  • The recipient was unavailable
  • The delivery address was incorrect
  • The flowers deteriorated due to customer handling
  • The arrangement matches the description but differs slightly due to seasonal availability

4. Replacement Policy

If a product issue is confirmed, My Pedal Shop may offer:

  • A replacement arrangement
  • Store credit
  • A partial or full refund

The decision will depend on the nature of the issue.

5. Refund Processing

Approved refunds are typically processed within 5–7 business days to the original payment method.